Terms of Service

1. Introduction

Welcome to PoseHaven. These Terms of Service ("Terms") govern your access to and use of our website, services, classes, and programs (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

PoseHaven ("we," "our," or "us") reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Services after any such changes constitutes your acceptance of the revised Terms.

2. Eligibility and Registration

2.1 Eligibility

Our Services are available to individuals who are at least 18 years old or have the legal consent of a parent or guardian. By using our Services, you represent and warrant that you meet these eligibility requirements.

2.2 Account Registration

To access certain features of our Services, you may be required to register for an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2.3 Health and Fitness Considerations

Our Services include physical activities and mindfulness practices. By participating in our programs, you acknowledge that you are in good physical health and have no medical conditions that would prevent your safe participation. If you have any health concerns, we strongly recommend consulting with a healthcare professional before engaging in our Services.

3. Service Terms

3.1 Class Bookings and Cancellations

Class bookings are subject to availability. We reserve the right to modify the class schedule at any time. Cancellations must be made at least 12 hours before the scheduled class time to be eligible for a refund or class credit. Late cancellations or no-shows may result in the forfeiture of the class fee or deduction from your membership package.

3.2 Membership and Payments

Membership terms, pricing, and benefits are as described on our website at the time of purchase. We reserve the right to modify membership offerings and pricing with reasonable notice. Recurring memberships will automatically renew until canceled by you. To cancel a membership, you must provide notice at least 7 days before your next billing date.

All payments are processed securely through our payment processors. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

3.3 Refund Policy

Refund eligibility varies by service type:

  • Single classes: Refundable if canceled at least 12 hours in advance
  • Class packages: Non-refundable but transferable to another individual with our approval
  • Memberships: Prorated refunds may be available for prepaid memberships based on usage
  • Special workshops and events: Refund policies will be specified at the time of purchase

All refund requests must be submitted in writing to [email protected] and will be processed within 10 business days.

4. User Conduct

When using our Services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others, including privacy and intellectual property rights
  • Use our Services for any unauthorized or illegal purpose
  • Disrupt or interfere with the operation of our Services
  • Transmit any viruses, malware, or other harmful code
  • Collect or harvest data about other users without their consent
  • Engage in behavior that is harmful, offensive, or disruptive to other users or staff
  • Impersonate another person or misrepresent your affiliation with any individual or entity

We reserve the right to terminate or restrict your access to our Services if, in our sole discretion, we determine that you have violated these Terms or engaged in conduct that could harm PoseHaven, our staff, or other users.

5. Intellectual Property

All content, materials, and intellectual property on our website and used in our Services, including but not limited to text, images, graphics, logos, videos, and instructional materials, are owned by or licensed to PoseHaven and are protected by copyright, trademark, and other intellectual property laws.

You may use our content for personal, non-commercial purposes only. Any other use, including reproduction, modification, distribution, or republication, without our prior written consent, is strictly prohibited.

6. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that our Services will be uninterrupted, secure, or error-free, or that any defects will be corrected. We are not responsible for the availability or content of any linked third-party websites or resources.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSEHAVEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE OUR SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OUR SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION.

8. Indemnification

You agree to indemnify, defend, and hold harmless PoseHaven and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or our Services shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation in Vancouver, British Columbia. If mediation is unsuccessful, the dispute shall be resolved through binding arbitration in accordance with the rules of the Canadian Arbitration Association.

10. Miscellaneous

10.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions or policies published by PoseHaven on our website, shall constitute the entire agreement between you and PoseHaven concerning our Services.

10.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

10.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

11. Contact Us

If you have any questions or concerns about these Terms or our Services, please contact us at:

PoseHaven
123 Serenity Street
Vancouver, BC, V6B 2T9
Canada

Email: [email protected]
Phone: (604) 555-1890